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Did you know we are a level 1 PCI compliant company? Our reps process at least 1 million transactions per year, keeping your customers' data secure.
Personalization is our way of delivering superior customer experience to our brand partnerships. With today’s digital age, emerging technologies and high- quality customer service are of utmost demand. Easy access with omni-channel points of service, friendly voices and customer resolution have become the ultimate end-goal of any successful brand. With focused attention, accurate caller resolution and customized partner programs, IA Call Center prides itself on delivering customer loyalty, customer retention and creating new sales opportunities for increased revenue for businesses. |
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Our 50+ years of experience:High performing companies know and understand that raising the bar for greater customer care is what stands apart from other brands and simply, mediocrity is not enough. At IA Call Center, we offer creative solutions and 50 years of strong, vertical market experience and industry knowledge for partners that seek guidance in navigating the call center space. Our deep understanding of brand representation in tone, culture and product knowledge enables our professionally-trained agents to be an extension of your team and brand.
We know people and understand people. Our decades of strong, proven contact center experience has brought us great recognition and reputation to be a critical partner for businesses that seek operational expansion and elevation. We are contact center experts that are trained to handle a range of support for any kind of business. |
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Strategy & Operations Partner:By partnering with IA Call Center, you are gaining thousands of hours of experience and knowledge over just monetary savings. By utilizing our already professionally-trained agents and team, we have agents that are trained to have smiles on their voices and empathy of active listening that cannot be easily acquired.
Our operational systems and communication funnels between customer and brand are established and proven. And, our skills can be applied into your program. Time will be spent more on what you do best in your business while leaving the high volume of customer calls to us. We will help you in strategy development, and implementation of all contact center solutions and support to keep your business running smoothly without any interruptions or difficulties. |
Built for Adaptability and Scalability:Changing times are inevitable.
The COVID pandemic undoubtedly has transformed the business landscape and how we do business in person and online. Now, with more ecommerce and higher volume of customer service calls in multiple industries, having a contact center partner can help you scale and accommodate this volume without losing the quality of human touch and empathy of service in digital offerings and customer support. IA Call Center specializes in building the most effective and responsive call solution packages and team support to empower and fuel your brand seamlessly. With our VIP customer service impact, your brand can leverage the high value customer support for customer satisfaction and loyalty. |
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Why Choose IA?As your contact center partner, IA Call Center is your one-stop shop for all contact center solutions providing sales support, product and technology support as well as simple customer inquiries. We are your extended professional brand specialists that can represent you and resolve any communication and product offering concerns. We are a turn-key solution that can integrate platforms with compatibility issues and share the most appropriate technology to serve your customers at optimal speed and performance.
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what our clients are saying...
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As a growing business, SmartSocio found trouble in managing their current clients with overflowing calls regarding support for their service. We’ve built out a custom flowchart with their client’s needs in mind to alleviate the constant back and forth, helping them retain their current clients while growing new ones.
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"Couldn't be happier with the service I've received. Running my agency without the worry of how my customers are being handled let's me focus on what matters most."
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James Vanegas
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