Employee burnout can sometimes be inconspicuous. And with today’s remote workers as the “new norm”, it can be even more difficult to detect the behavior behind the screens. Work stress and unresolved issues that are not communicated can escalate to major employee burnout. When employee burnout does happen, there are major consequences tied to business costs, productivity levels, employee morale, and potentially losing a worker. The costs are both high for the individuals and the organizations. Currently, 8% of the national budget in healthcare is attributed to work stress according to Harvard Business Review.
What are the symptoms and how can you spot them out?
Subtle cues such as someone that is usually diplomatic and calm is not easily agitated or snaps at a colleague for comments that are work-related, and not personal attacks. Angry outbursts, not wanting to work, abnormal impatience can all be signs of a greater problem. Employee burnout could be caused by an accumulation of months or years of unspoken work stress, emotional distress and spiritual malnutrition.
As an employer, you can help support your employees by lending empathy, emotional support, and offering flexibility to deadlines or work schedules to help them through this phase of life. Taking off some workload and handing it off to another employee could help ease the stress level. Managing employee stress levels is a task that management can do. At IA Call Center, our management takes to heart the emotional conditions and well-being of our people and we treat them like family. At the core, we know our people and that is what makes our customer service exceptional and our company culture what it is. We value our staff, their families and a proper work life balance.
Another strategy is to help your stressed employee reframe his or her thinking and to manage their schedule that best suits home life and work life. This empowers them to take control and to tackle the situation head-on without the victimhood mindset.
Whether it’s your employees, or our employees, we are all part of a work family and we want to help support their work burnout in any way possible. As their condition improves and morale is also picked up, the organization can return to a higher level of productivity, team cohesiveness, and higher level of customer care.
To learn more about our contact center services and culture, please contact us at our website, www.iacallcenter.com.
About IA Call Center:
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
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Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.