As a new brand positioning, IA Solutions by IA Call Center is now a digital & business solutions provider and consultancy for growing and high- valued businesses that look for specialized services in the customer experience industry. Businesses that come to IA Solutions by IA Call Center seek business guidance and call center technology services to help improve their customer engagement pipeline and create a more impactful and memorable, positive customer journey.
Our decades of business experience and rapid build-out of specific service programs customized to the brand’s needs, culture and mission are what differentiates us as the top experts in the customer experience industry. We are ready to expand staffing forces and elevate the brand’s capabilities and brand awareness. By mapping out customer journeys and nodes of engagement, we are able to analyze and troubleshoot areas that could risk customer loss and quickly rectify with effective solutions to keep customers happy. Moreover, we keep your business moving at an aggressive growth trajectory. Our comprehensive business and call center solutions can transform businesses and enterprises to the level they seek.
We bring the A Team and A Game to the table and deliver on every business decision. We rollout expansion and scalability for businesses that have immediate business pain points and operational needs. We strive to transform and bring in a ready-to go staff that is professionally-trained and educated in the brand’s product offerings and tone.
Not only does IA Solutions by IA Call Center deliver on core skillset, we deliver on impeccability of right offerings, right actions and right timing for the customers to continue specialized services or to upgrade in areas that suit its current needs with no interruption or hard sell. The proven track record and caliber work that we’ve executed for clients speak for itself in confidence, trust and customer loyalty. It is how we serve our clients.
With such a strong saturation of the call center space, it is critical to have an aerial, 360 -degree view of the current standing of businesses and areas that need improvement. We are that “it” factor and strategic partner that can help you achieve business goals and overcome any challenges.
We are a premier partner for digital solutions, technology and customized customer programs to accelerate and achieve high-value customer experiences.
IA Solutions by IA Call Center
IA Solutions by IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors. As your strategic partner, we now offer a full-fledged business solutions & technology component that focuses on specialized services for businesses and enterprises.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
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Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.