As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put our customers as top priority and accommodate requests as efficiently and as compassionately as possible. Internally, it has been important to retain our professionally-trained staff and agents during the Covid era and offer support however we can both professionally and personally. Whether it’d be from having extended time off to care for family or loved ones, to locating local vaccine sites, or more light-hearted company-wide virtual get togethers, the culture here is one that fosters customer and community support with compassion and positivity.
From that we have seen, our agents are paying it forward to offer service and understanding when dealing with callers and sensitive matters that at times are urgent and very personal matters.
Our cultural development stems from the approach of “heart of service” to our customers, our staff, families, friends & communities while providing a customer support with purpose. Behind each brand are the voices and customer care that most people do not see, but they are the backbone of making the brand great, welcoming, and highly reputable.
The way we treat our customers reflect our philosophy of customer-first and customer care support before any sale transaction.
As an employer and national contact center, IA Call Center prides itself on hiring and retaining superb, conscientious, professional staff that values customer relationships and longevity. In everything we do, our people represent who we are and what we like to support and contribute for customers, partners and our community.
About IA Call Center:
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
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Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.