As a distinguished boutique call center, IA Call Center is built on 50 years of service that is a rarity in this industry. When partnering with IA Call Center you get a small contact center with a personalized approach that demonstrates capabilities surpassing that of much larger companies.
IA Call Center caters to direct- to- consumer accounts, scaling businesses, and several niche verticals. We support Consumer/Electronics, Financial Periodicals, Utility providers, and any growing business ready to scale and expand their growing teams.
Our focus is providing the state -of -the -art contact center technology, combined with product support, sales support, and technical support along with our array of customized contact center services. With a project management team that has a combined 150 years of experience, we are ready to execute on your customer experience and branding strategy.
With Level 1 PCI-Compliance, and a cloud-based platform with multiple levels of redundancy, our contact center is the ideal match to service any business looking to scale and outsource contact center services to a trusted and experienced partner. With our cloud-based service, we are local to your business without any geographical limitations.
We have over 150+ professionally-trained agents in your industry, and are ready to become your brand extension!
Our difference is our people. Taking ownership of our work, respect for our craft, and exceptional skillset possessed by our agents are unique differentiators. We leverage advanced technologies and infrastructure, but it’s not just about the technology. It’s about our people behind that technology, who are here for the long haul, during everyday operations and times of urgency and unforeseen disasters. Our commitment extends through all seasons of need.
Top Reasons to Choose Us?
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors. Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
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Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.