When you encounter a company that has been successfully operating for fifty years, taking time to understand the factors that enabled it to achieve such a milestone is a worthy endeavor. IA Call Center is a virtual call center business that offers an array of call management solutions for various industries.
To learn more about IA Call Center's fifty years in the market, we sat down with the owner, Steve Samuels, to uncover the secret of this accomplishment. As a member of the family, Steve had a vision to build on the company's traditions that fostered positive relationships with customers as well as expand the business to serve an even more diverse group of clients. To that end, he continues to lead the company with an increased commitment to excellence. Below are six elements that have attributed to IA Call Center's longevity.
Having growth as a goal for your business means not merely focusing on your customers or the service or product you provide. It is also having a focus on your employees. When your business expands, it affords hiring opportunities. This translates into being able to offer meaningful careers to more people.
Investing in Your Team
It is imperative to understand the value of your team. As a customer service provider, those who you employ are the facilitators and face of your business. Giving your employees the necessary tools to provide superior service and build strong relationships is key to your ultimate success.
Relationship OrientedDeveloping solid relationships with clients is crucial for turning a first-time client into a repeat client. IA Call Center has a long history of building long-lasting relationships with customers because of our friendliness, convenience, consistency, and personal attention to clients' needs.
IA Call Center uses state-of-the-art technology to deliver exceptional experience and service to its customers.
Commitment to Excellence
Leading a company to attain fifty years of success involves a pledge to serve customers with integrity and empowering employees to fulfill that pledge.
And of course, last but not least, is having a focus on your customers – not just who they are but what they need. This highlights the necessity to build rapport with clients. Because IA Call Center tailors our services to your specific industry and individual business needs, we can provide a personal touch.
Contact IA Call Center to learn more about our offerings.
Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.