During our current pandemic of COVID-19, businesses are forced to get smarter in the way they run their customer care operations. Now, with federal & state health orders and regulations in place, on -site businesses and other scaling businesses are in dire need to adopt a new way of working with advanced technologies & supportive contact center solutions that will aid in this transition.
Since IA Call Center is a national, 24/7 contact center, we offer a peace of mind to customers that know every call is attentively looked after and handled with utmost professionalism and resolution. Moreover, we have a remote, cloud capability that enables us to serve businesses anywhere in the U.S. without any interruptions and outages. We are not limited geographically or by any data space, security measures and reliability issues.
As the New Year approaches, many businesses are planning for 2021 and taking inventory of areas that need improvement, scaling, or simply additional staff to help. And, so, how does IA Call Center fit in?
We are an omni-channel service company with overflow support, product support, tech support, sales support, and contact center solutions. We are a one-stop shop for all your contact center needs and for all full-service customer care that businesses rely and depend on for all these respective areas.
According to Gartner, approximately 90% of global organizations currently use an on-premise solution for their contact centers which is a huge disadvantage with our current new environment.
IA Call Center’s cloud-based technology will greatly become an essential business tool for your business operations and calls. With the outbreak of COVID-19, virtual contact centers with in- tact infrastructure and professionally-trained, work-at-home agents will be critical for your business continuity and success. To be sustainable, partnering with a 50 year established virtual contact center with vast business experience and reliable equipment, tools, staff, and infrastructure will help elevate and scale your business in the right direction without unnecessary setbacks.
As your strategic contact center partner, we can help evaluate and personalize your service plans and be a helpful integrator of all contact center services, customer support and technology.
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
For more info:
Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.