Driving businesses online is what we do and we can support businesses that require a strong online presence and ease of contact. Every business deserves a professional contact center that represents their brand and is customized to meet their operational needs. With more and more businesses migrating to ecommerce, and remote presence, this has become the new norm of how businesses are conducted especially with our current COVID circumstances.
2021 is lending itself to the next generation of online support, business communications and payment transactions. With COVID-19, and advanced technologies consistently emerging, businesses need to consider PCI -compliant contact centers that protect data security, credit card info, and consumer privacy online.
So, what are you doing to jump on the bandwagon of digital?
As most businesses expand and grow, all elements and considerations of the right tools, right trained people and equipment are necessary for successful operations and functionalities. Finding the ideal contact center partner is difficult, but worth the find.
At IA Call Center, we offer omni-channel services that allow customers and partners to find you at multiple points of contact: live chat, 24/7 answering service, social media, web form, and more. IA Call Center gives you the complete repertoire of customer care and scripted branding representation with professionally trained agents to handle your calls. Depending on your company needs, we provide sales support, tech support, product support and overflow support to help alleviate any communication drops and calls. Outsourcing your contact center to a BPO partner becomes a huge asset for your company that will help extend your professional reputation and branding to provide a world-class customer experience most customers seek to have their requests met.
We take the time to assess your business situations and configure our service plans to meet your customers’ needs efficiently and cost-effectively.
To learn more about our contact center services and brand extension service, please contact us at our website, iacallcenter.com.
About IA Call Center:
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
For more info:
Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.