As a contact center and strategy partner, IA Call Center has been a very valued and critical component for a top brand gas company. For over 20 years, this partnership has sustained through health and economic crisis. During this time, we were able to re-evaluate and assess how we can improve and positively impact a greater customer experience.
Due to the ongoing pandemic, there has been increases in call volume and customer demands are requiring more innovative ways to providing high quality experiences. For the gas company, speed, quality and first call resolutions are paramount and staple elements to their brand and reputation. If any of these elements were missing, it would not represent the brand appropriately and furthermore, a customer service call is not of same superior quality without the empathy of an agent.
IA Call Center recognizes the supreme demands and expectations of customers and how we as a team represent our partner with the gas company, as the face of the brand.
We work side by side with the gas company team and our professionally- trained agents to enhance and build the best- in- class customer experience. With IA Call Center and the gas company as partners, we can act as a guiding force to ensure complete customer satisfaction and call resolution.
“Our relationship with IA has been invaluable. We view the organization as more than a strategic vendor but a true extension of the Paraco family, providing a stellar experience to our expanding customer base,” as stated by Christina Armentano, Chief Operating Officer.
With strong testimony such as this, IA Call Center continues to be a solid and reliable contact center partner for brand partnerships and clients. To be able to serve and contribute to an exceptional customer journey, brands will appreciate making their customers happy and loyal.
Whether in times of dire situations or natural disasters, we understand and stand by the concept that consistent, quality customer service is the key to customer retention. Our agents act as a supporting element to what remains our core service: To offer superior, personalized, VIP customer support.
About IA Call Center:
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
For more info:
Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.