The Elite Concierge Program is designed to offer dedicated contact center support, personalized customer service, and detailed customization of programs for scaling and operational efficiency for high value customers.
Our program recognizes and selects a small group of customers and partners to collaborate with that require focused attention and VIP customer care. We work and collaborate with our customers as strategic partners and identify revenue goals, align resources, set priorities and make sure our contact center services match the growing needs of the partner. As additional advantages, product knowledge & deep vertical market experience help increase lead generation, sales revenue, customer retention and long -term value customers as elite partners.
Our purpose is to offer dedicated customer support that assist in navigating through contact center complexities while offering business process management. Our group of professionally-trained agents are committed to serve only one client at a time. Aimed to deliver optimum, personalized customer service, our agents are carefully chosen for voice tone & personality for targeted markets as well as accommodate requests with human empathy and resolution.
High quality customer care is no longer about pricing wars or large numbers of agents and calls. It is about receiving the highest quality of customer support, empowering our team and partners and having the infrastructure, discipline and training to do so.
For more information on how to participate in IA Call Center’s Elite Concierge Program, please contact Ian Tempro, Head of Special Projects, at 877-631-9711.
About IA Call Center:
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
For more info:
Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.