The antiquated model of a stereotypical business transaction is no longer serving us. A single purchase in areas where it’s appropriate may work, but for long-term success, investment and commitment are necessary components in strong relationship-building and business partnerships.
In every business, there is the typical business transaction of closing a deal. Purely transactional, a one-time – deal with no vested interests in a successful future together. At IA Call Center, we share a partnership philosophy that is less of a sales transaction between supplier and customer and more of a mutually beneficial relationship based on integrity, teamwork, and mutual goals and interests.
As we embark on long-term, business relationships, we build our relationships with clients’ goals in mind with mutual trust, shared risks, and collaboration. A solid business partnership that results in financial rewards, market gains and competitive edge is what we are after.
We work to do a thorough assessment of your needs and whether our capabilities are a match; if they are, our team will build out a program around your goals and core values. If we are not the best solution, our team will not hesitate to make a recommendation, including partners that may be of a greater fit.
Our integrity and leadership position help us build strong collaboration and true partnerships. As your business partner, IA Call Center seeks the best possible solutions for our highest good and your business returns.
IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.
Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.
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Ian Tempro, Head of Special Projects, at IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.